RETURN & EXCHANGE
What are the requirements before I can make a return/exchange/refund request?
All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice. Item(s) which exhibits worn signs is not eligible for exchange or return. pazzionsg reserves all rights to inspect the condition of the item prior to any exchange or return. In any case of dispute, pazzionsg’s decision shall be final.
You may drop us an email at [email protected] or call us at +65 6742 1211 (Monday – Friday, 9am – 5pm) if you require further assistance pertaining to your case. We will be glad to assist you with it!
*Kindly note that online exchanges for size are subjected to stock availability. Online refunds will not be entitled for sale items.
|
|
CHANGE SIZE |
CHANGE STYLE |
REFUNDS |
|
REGULAR PRICED ITEMS |
YES |
YES |
YES |
|
ONLINE EXCLUSIVE ITEMS |
YES |
YES |
YES |
|
SALE ITEMS |
YES |
YES |
NO |
|
SHOE-CARE AND LIFESTYLE ITEMS |
NA |
NO |
NO |
What is the duration for me to make a valid return/exchange request for my online order?
All requests for online return and exchange must be made within 30 days from the received date.
Kindly drop us an email at [email protected] or contact us at +65 6742 1211 (Monday – Friday, 9am – 5pm) for us to assist you further.
How do I make my online returns or exchanges?
Exchange/Return via Online Store at pazzionsg.COM
Items purchased online and delivered within worldwide can be returned within 30 days from received date. Kindly contact us at [email protected] for us to assist your case.
Our customer service officers will contact you within 1-2 business days upon receiving your email. They may request for further information and/or photographs to assess your return request. PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING A RETURN CONFIRMATION E-MAIL. Once we have received your item(s), we will do a final inspection to ensure that the return items are in its original or brand new condition before shipping the replacement item(s) to you. Please note that all exchanges will be subjected to stock availability.
For international exchange and return policy, all original shipping and/or handling charges are to be borne by customers.
How will I get my refund?
You’ll get your refund for your online order in the original mode of payment or in the form of pazzionsg online store credits. Kindly allow 7-14 working days for your refund to be reflected in your bank account / online store credits to be issued to your account.
The online store credits can only be used at pazzionsg.COM. The online store credit is valid for 6 months from the date of issue and it can be used to offset any purchases made at pazzionsg.COM.
Are shipping charges refundable?
All original shipping and/or handling charges are non-refundable.
Are shoe-care and lifestyle products can return / exchange / refund?
All shoe-care and lifestyle products are non-exchangeable and refundable.